FAMILY TURNED AWAY FROM AIRPORT LOUNGE FOR WEARING MINNIE MOUSE T-SHIRTS



An airport refused a family access to an exclusive lounge they had paid for because they were wearing personalized Minnie Mouse T-shirts.


Emma Raikes was traveling to Disney World in Florida with her two-year-old niece, her mom and other members of their family on Monday morning and had paid extra to enter the lounge before their flight.

Provided by Trinity Mirror Plc The t-shirts the family wore to the airport (Image: MEN WS) But when she tried to get into the Aspire Lounge at Manchester Airport in the U.K. on Monday morning, staff turned her family away.

They have used the lounge on previous trips – and Emma’s mom, Jane Walshaw, had forked out almost $900 for the privilege ahead of their ‘family moon’, the Manchester Evening News reports.


Emma said they were turned away from the lounge because of their Minnie Mouse tops – which had their names on them – and were only allowed in when they agreed to wear sweaters.

We were extremely disappointed at the hassle we faced when trying to enter the lounge we had booked,” Emma said. “We are on a family moon to Disney and did not think a Minnie Mouse T-shirt with our name would be seen as offensive. It was a disappointing start to our holiday. I wouldn’t mind, but a Minnie Mouse T-shirt with our name is not offensive in any way. My niece was grumpy and crying, as she was hungry. It’s not like we were a stag or hen [bachelor or bachelorette] party.”


“They eventually let us in, but only if we put jumpers on. We were boiling and the lady on the desk wasn’t even nice about it. We have been in the escape lounge twice before which is lovely and never had any issues.”

Swissport, which owns and operates the lounge, apologized and said staff could be ‘re-educated’ on dress code rules.


A spokesman said: “Our lounges do have a dress code in which we allow guests to wear a myriad of smart casual items and disallow other items such as tour shirts, sportswear and fancy dress. On this specific occasion, the member of staff who dealt with the family was wrong to have asked them to cover their personalized t-shirts and has misinterpreted the dress code, which is designed to ensure a comfortable atmosphere for all guests within our network of lounges. We sincerely apologize to the family for this genuine mistake and would encourage them to contact us directly to resolve this matter. The entire team at Manchester Aspire Lounge will be re-educated on the dress code to ensure this does not happen again.”
source : newdisneyhub.com

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